Frequently Asked Questions

To use your Tummy Friend, simply fill the silicone bag inside with hot water (make sure it's not boiling), seal the bag tightly, and place it back inside the plush cover. You can then use it for pain relief or to stay warm!

Note: Please do not microwave your Tummy Friend.

We recommend using water that’s hot but not boiling (around 140-160°F or 60-70°C). Boiling water can be too hot and potentially cause burns, so let it cool down for a minute before filling the bag.

The heat from your Tummy Friend can last anywhere from 1 - 2 hours, depending on the water temperature and external conditions. For longer warmth, you can reheat the water as needed.

Yes! Your Tummy Friend is reusable. Just refill it with hot water and seal it each time you need it. Ensure that you allow the silicone bag to cool before refilling to prevent any burns.

The plush cover can be removed and hand-washed or machine washed on a gentle cycle. The silicone bag can be rinsed with water or soapy water to keep it clean.

These heating packs are designed for warmth, but if you're looking for cold therapy, we recommend using a cold gel pack or ice in a suitable container, as our heating packs are intended to provide heat only.

While the plush heating packs are safe for adults, we recommend supervising children when using them to ensure proper handling of hot water and to prevent burns. Always check the water temperature before use.

We're sorry to hear that the product didn’t meet your expectations, and we’re here to help make the return process as smooth as possible. Please refer to our Refund Policy for more information on returns.